The thought of moving your entire life across the country is stressful enough without worrying about potential scams or unreliable movers. While most companies are reputable, a few bad actors can cause major headaches, from holding your belongings hostage for more money to providing careless service. The best way to protect yourself is with knowledge. Knowing how to spot the warning signs of a fraudulent operator is just as important as knowing how to pack a box. This guide will equip you with the essential questions to ask and the red flags to watch for when choosing a cross country moving company.
Key Takeaways
- Do your homework to hire with confidence: A reliable mover is always licensed (with a USDOT number) and insured. Look for a long track record, read reviews for consistent patterns, and ask direct questions to verify you’re working with an actual carrier, not a broker.
- Get a binding estimate to protect your budget: Insist on a “binding” or “not-to-exceed” estimate in writing to prevent surprise costs. Your contract should clearly itemize all services and potential fees, so you know exactly what you’re paying for before signing.
- Plan ahead for a less stressful, more affordable move: The easiest way to save money is to declutter and move less stuff. You can also find better rates by scheduling your move during the off-season (fall or winter) and asking about discounts for flexible dates.
What Makes a Moving Company Reliable?
Choosing a moving company for a cross-country trip is a big decision. You’re not just handing over your stuff; you’re trusting them with your memories and the items that make your house a home. A reliable mover offers more than just a truck and some muscle—they provide peace of mind. So, how do you separate the pros from the questionable operators? It comes down to a few key indicators of trustworthiness and professionalism. By looking for a solid history, proper credentials, clear pricing, and a professional team, you can feel confident that your belongings are in good hands from start to finish.
Look for a Strong Track Record
Experience speaks volumes in the moving industry. A company that has been in business for decades has weathered challenges and refined its process, which is a great sign for you. Look for movers with a long history of successful moves and positive customer feedback. A strong track record shows they know how to handle the logistics of a long-distance move and have consistently earned their customers’ trust. When you’re researching, check out their company history and read through testimonials. A company proud of its legacy will make this information easy to find.
Verify Their Licensing and Insurance
This is a non-negotiable step. Any legitimate interstate moving company must be licensed by the Federal Motor Carrier Safety Administration (FMCSA) and have a U.S. Department of Transportation (DOT) number. This is your proof that they meet federal safety and financial responsibility regulations. Before you even consider getting a quote, ask for their DOT number and verify it on the FMCSA’s mover search tool. Additionally, confirm they carry the required insurance. A fully licensed and insured company protects both you and your belongings, giving you a safety net in case anything goes wrong.
Insist on Transparent Pricing
No one likes surprise fees. A reliable moving company will be upfront and clear about its costs. They should provide a detailed, written estimate that breaks down all the charges. Be wary of any company that gives you a vague quote over the phone without a thorough inventory of your items. A trustworthy mover calculates your cost based on factors like the distance of the move, the total weight of your shipment, and any additional packing services you request. Don’t be afraid to ask questions about what is and isn’t included in the price to avoid any misunderstandings later.
Check for Professional Staff and Equipment
The people handling your belongings and the equipment they use are just as important as the company’s credentials. A professional moving company invests in training its staff and maintaining its fleet of trucks. The crew should be uniformed, efficient, and respectful of your property. They should also arrive with the right equipment, like dollies, moving blankets, and straps, to ensure your items are moved safely. A company that provides fast and efficient service demonstrates a commitment to professionalism, which is exactly what you want when your entire life is being packed into a truck.
What Services Can You Expect from Cross Country Movers?
When you hire a cross-country moving company, you’re getting more than just a truck and a driver. Professional movers offer a suite of services designed to handle every aspect of a long-distance relocation, making the entire process smoother and less stressful. While you can always pick and choose what you need, understanding the full range of options helps you plan a move that fits your budget and timeline.
From carefully wrapping your fragile items to storing your belongings until your new home is ready, these services are what separate a DIY headache from a professionally managed move. A good company can tailor a plan that covers every detail, whether you’re moving a small apartment or an entire corporate office. Let’s look at the most common services you’ll find.
Full-Service Packing and Unpacking
The thought of packing up an entire home is enough to make anyone feel overwhelmed. This is where full-service packing comes in. A professional crew arrives with all the necessary supplies—boxes, tape, packing paper, and bubble wrap—and systematically packs your entire household. They know how to protect fragile items, from glassware to electronics, ensuring everything is secure for the long haul.
You can customize this service to fit your needs. If you only want help with the kitchen or a collection of delicate antiques, you can opt for partial packing services. Once you arrive, the crew can also handle all the unpacking, placing items on flat surfaces so you can settle in faster.
Secure Loading and Transportation
Loading a moving truck for a cross-country trip is a science. It’s about more than just fitting everything inside; it’s about weight distribution and securing items to prevent shifting and damage over hundreds or thousands of miles. Professional movers are trained to load the truck strategically, placing heavy items on the bottom and creating stable tiers to protect your belongings.
This expertise is a core part of any long-distance moving service. The team will use furniture pads, straps, and dollies to safely move and secure everything from your sofa to your grandfather clock. You can rest easy knowing your possessions are in experienced hands for the journey ahead.
Flexible Storage Solutions
Cross-country moves often come with tricky timelines. Maybe your new home isn’t ready when you arrive, or you need to downsize for a while before finding a permanent place. This is why many moving companies offer flexible moving and storage options. Instead of rushing to find a separate self-storage unit, you can have your belongings stored in a secure, climate-controlled facility.
This service integrates seamlessly with your move. The movers will transport your items to their storage facility and then deliver them to your new home whenever you’re ready. It’s a convenient way to manage complex logistics without adding another vendor to your list.
Specialty and Vehicle Transport
Do you have items that require extra care? Pianos, large artwork, antique furniture, and other bulky or fragile possessions often need special handling. Reputable movers offer specialty moves with the right equipment and expertise to transport these valuable items safely. Be sure to discuss any unique items with your moving coordinator ahead of time.
Many cross-country movers also provide vehicle transport. Instead of driving a second car across the country or hiring a separate auto shipper, you can bundle this service with your household move. It simplifies your travel plans and ensures your car arrives safely at your new destination.
How to Compare Moving Quotes Like a Pro
Getting a few moving quotes is a great first step, but knowing how to read them is what really saves you from headaches and hidden costs. Not all estimates are created equal, and the cheapest option isn’t always the best one. To make a smart decision, you need to look past the bottom-line number and understand exactly what you’re getting for your money. Let’s break down how to analyze your quotes so you can choose a moving company with confidence.
Know the Difference: Binding vs. Non-Binding Estimates
First things first, you need to understand what kind of estimate you’re looking at. A non-binding estimate is just a ballpark figure that can change based on the actual weight of your belongings. A binding estimate, on the other hand, is a guaranteed price; it won’t change as long as your inventory list stays the same. An even better option is a “binding not-to-exceed” estimate, which means the final cost won’t go over the quoted price but could be lower if your items weigh less than expected. Always ask for a binding or a binding not-to-exceed estimate to protect your budget from surprise increases on moving day.
Understand Who You’re Hiring: Broker vs. Carrier
It’s crucial to know if you’re dealing with a moving carrier or a broker. A carrier, like Starving Students, owns its own trucks and employs its own moving crews. A broker doesn’t handle your move directly; instead, they sell your job to an actual moving company. While some brokers are reputable, this model can sometimes lead to communication issues or a lack of accountability if something goes wrong. When you get a quote, ask directly: “Are you a carrier or a broker?” Working with a carrier with a long company history gives you a clear point of contact and more control over your move.
Watch Out for Hidden Fees
A lowball quote can be tempting, but it often comes with hidden fees that inflate the final bill. Reputable movers are transparent about their pricing. Scrutinize your estimate for extra charges that might not be immediately obvious. These can include fees for stairs, long carries (if the truck can’t park close to your door), or shuttle services (if a semi-truck can’t access your street). A trustworthy company will walk you through all potential costs upfront. Don’t be afraid to ask for a complete list of charges so you know exactly what you’re paying for.
Clarify What’s Included in the Price
Finally, make sure you have a crystal-clear understanding of which services are covered in your quote. Does the price include full-service packing, or just loading and transportation? Will the crew disassemble and reassemble your furniture? What about packing materials? If you need additional help, like professional packing services, confirm whether that’s included or an add-on cost. Getting a detailed, itemized quote that outlines every service prevents misunderstandings and ensures you and your moving company are on the same page from the start.
How to Read Moving Company Reviews
Reading online reviews is more than just looking at the star rating. It’s about learning to read between the lines to understand what your experience with a moving company might actually be like. A few minutes of smart research here can save you a massive headache later.
Spot Patterns in Customer Feedback
One bad review isn’t necessarily a dealbreaker—sometimes things just go wrong. What you really need to watch for are patterns. If you see five different reviews that all mention furniture arriving damaged, or ten reviews complaining about the final bill being much higher than the quote, that’s a consistent problem. The moving industry can have issues with reliability, so look for consistent feedback across multiple platforms like Google, Yelp, and the Better Business Bureau. A pattern of positive comments about communication and professionalism is just as telling as a pattern of complaints.
Learn to Verify Real Reviews
Let’s be honest: people are far more likely to leave a review after a bad experience than a good one. At the same time, some glowing five-star reviews might not be genuine. So, how do you tell what’s real? Authentic reviews usually contain specific details. They might mention the names of the movers, the date of the move, or a particular challenge the crew handled well. Vague praise like “Great service!” is less helpful. A company with a long history will have a wide range of customer testimonials that show a track record of real experiences over time.
Identify Red Flags in Ratings
Some reviews can alert you to major red flags before you even pick up the phone. One of the biggest issues is finding out your mover is actually a broker. A broker doesn’t have their own trucks or staff; they sell your moving job to another company. Reviews that mention a different company showing up on moving day are a huge warning sign. Other red flags to watch for in reviews include complaints about large upfront cash deposits, movers who won’t provide a written estimate, or a company that seems to change its name frequently.
See How They Handle Negative Feedback
No company is perfect, and how they respond to criticism tells you a lot about their customer service. When you see a negative review, look for a response from the company. Do they reply professionally and try to resolve the issue, or are they defensive and dismissive? A reputable mover will often have clear policies for handling delays or damages and will address complaints directly. A company that engages with feedback—both good and bad—shows that they care about their reputation and are committed to getting it right. This is a key part of our moving tips for vetting any service provider.
Top Cross Country Movers to Consider
Once you’ve narrowed down your list of potential movers, it’s time to dig a little deeper into what makes each company stand out. While many national brands can get the job done, the right choice often comes down to a company’s specific strengths, from its regional expertise to its transparent pricing model. Finding a mover that aligns with your needs will make all the difference in having a smooth, stress-free relocation.
Why We Recommend Starving Students Movers
When you’re planning a move across the country, you want a team you can count on. With nearly fifty years of experience, Starving Students is a fully licensed and insured moving company that has built a reputation for reliable long-distance moves. Their commitment to customer satisfaction and a strong track record make them a solid choice for anyone looking for peace of mind during a complex relocation. What’s more, they prioritize clear communication about costs. Starving Students calculates your moving cost based on factors like distance and the volume of your items, ensuring you get a transparent quote without surprises. This straightforward approach helps you budget effectively and make an informed decision for your move.
Other Reputable National Movers
As you compare different national moving companies, look for the same qualities that define a trusted mover: a long history of successful moves, comprehensive insurance coverage, and consistently positive customer feedback. A reputable company will always be upfront about its process and pricing. Ask potential movers how they calculate their estimates and what services are included. The best national movers offer a wide range of services, from packing assistance to vehicle transport, and have a large network that ensures they can handle your move from start to finish, no matter where you’re headed. Always verify their credentials and read recent reviews to get a clear picture of their service quality.
Don’t Overlook Regional Specialists
While national brands have a wide reach, don’t underestimate the value of a company with strong regional expertise. Movers with deep roots in specific areas often provide specialized services tailored to the local community. For example, Starving Students provides fast and efficient commercial moving services designed to minimize business downtime. This level of specialization is a huge advantage. Furthermore, if your move involves complex logistics, you might need flexible scheduling or temporary storage. A company with local facilities can offer secure moving and storage options, giving you the extra time and space you need to get settled.
What’s the Average Cost of a Cross Country Move?
Figuring out a budget is one of the first steps in planning a big move, but the final cost can feel like a moving target. While the average cross-country move can range from $4,400 to over $17,000, that’s a huge window. Your final bill depends entirely on the specifics of your move. The price tag is shaped by how far you’re going, how much you own, and the level of service you need. Understanding these factors is the best way to get a handle on your potential costs and find ways to save.
Factors That Influence Your Final Price
The two biggest drivers of your moving cost are distance and volume. Simply put, moving a one-bedroom apartment across three states costs less than moving a four-bedroom house from coast to coast. The total weight of your belongings directly impacts the labor, truck space, and fuel required. Beyond that, other choices influence your final price. Opting for professional packing services will add to the cost, as will the need for temporary storage or extra moving insurance.
Typical Cost Ranges by Distance
While every move is unique, it helps to have a general idea of what to expect. Most people spend between $2,000 and $15,000 for a cross-country move, with the national average hovering around $7,800. A smaller move will fall on the lower end, while a large family home will naturally be on the higher end. The only way to know for sure what your move will cost is to get a detailed estimate. A reputable long-distance mover will assess your specific needs to give you an accurate quote so you can budget with confidence.
Smart Ways to Lower Your Moving Costs
If the average costs feel a bit steep, don’t worry—you have some control over the final number. The most effective way to save money is to move less stuff. Before you start packing, take time to declutter your home by selling or donating items you no longer need. The less you have to move, the lower your bill will be. Another great strategy is to be flexible with your timing. The peak moving season runs from May to September, when demand drives prices up. If you can schedule your move during the off-season, you can often find more competitive rates. Using a moving checklist can help you stay organized and spot more opportunities to save.
Key Questions to Ask Before You Hire
Once you’ve narrowed down your list of potential movers, it’s time to pick up the phone or send an email. The answers you get to a few key questions will tell you everything you need to know about a company’s professionalism and reliability. Think of this as a final interview before you trust someone with all your worldly possessions. Getting clear, direct answers is a green flag, while vague responses or hesitation can be a sign to keep looking.
Don’t be shy about asking for specifics. A reputable moving company expects these questions and should have clear, confident answers ready for you. This conversation is your best tool for setting expectations, understanding the process, and ensuring there are no surprises on moving day. Getting everything in writing afterward is just as important, but it all starts with asking the right questions upfront.
“Are You Licensed and Insured?”
This is the most important question you can ask, and the answer should be a simple, immediate “yes.” Professional interstate movers are required to be licensed by the U.S. Department of Transportation and have a USDOT number. This license is your assurance that the company is legitimate and accountable. Insurance is equally critical, as it protects your belongings in case of accidental damage or loss during transit.
A trustworthy mover will be able to provide their license number and proof of insurance without any hesitation. You can even verify a mover’s license yourself through the Federal Motor Carrier Safety Administration’s database. This isn’t just about checking a box; it’s about safeguarding your move and giving yourself peace of mind.
“What Are Your Delivery Windows and Guarantees?”
Unlike a local move that happens in a day, a cross-country move operates on a delivery window—a range of dates when your belongings could arrive. It’s essential to get a clear understanding of this timeline. Ask for the earliest and latest possible delivery dates so you can plan accordingly and aren’t left waiting in an empty home for days on end.
Every long-distance moving company handles scheduling differently, so never assume the process is the same from one to the next. Ask if the company offers any delivery guarantees or what their policy is if a delay occurs. Knowing this information upfront helps you manage your own travel plans and temporary living arrangements, making for a much smoother transition to your new home.
“What Are Your Payment and Scheduling Policies?”
To avoid any billing surprises, ask for a detailed breakdown of their payment policies. You’ll want to know how your final cost is calculated. Typically, the price is based on the distance of the move, the total weight of your items, and any additional services you request, like packing or short-term storage. Get clarity on what is and isn’t included in your quote.
Also, be sure to ask about their deposit requirements and cancellation policy. A reputable company will not demand a large upfront deposit. Understanding their scheduling flexibility is also helpful. Find out how much notice they need for booking and if there are any fees for changing your move date, just in case your plans shift.
How to Avoid Common Moving Scams
Moving is stressful enough without worrying about being taken advantage of. While the vast majority of moving companies are run by honest, hardworking people, a few bad actors can give the industry a bad name. The best way to protect yourself is to be informed and know what to look for. A mover who pressures you, gives vague answers, or has a deal that seems too good to be true is probably best avoided. Trust your gut. If something feels off during your initial conversations, it’s a sign to look elsewhere. A professional company will be patient, transparent, and happy to answer all of your questions. They understand this is a big decision and will provide you with the information you need to feel confident. Learning to spot the red flags of a potential scam is one of the most important parts of planning your move. For more ways to prepare, check out our general moving tips.
Know the Warning Signs of a Fraudulent Mover
One of the biggest things to watch out for is a company that acts as a “broker” rather than a carrier. A broker’s job is to sell your moving contract to another company, which means the people you hired aren’t the ones who will actually show up with a truck. This can lead to communication breakdowns and accountability issues if something goes wrong. Always ask if the company you’re speaking with will be the one physically moving your belongings. Other red flags include a company that gives you a quote without a thorough walkthrough (in-person or virtual) or a mover who shows up in a generic rental truck instead of a branded vehicle. A long and verifiable history, like our story, is a great sign of a company’s legitimacy.
Never Pay a Large Upfront Deposit
Reputable moving companies will not demand a large cash deposit before your move. While some may require a small fee to reserve your date, a request for a significant upfront payment is a major warning sign. If a mover has your money before the job is done, you have very little leverage if they fail to provide the services they promised. You should expect to pay the majority of the cost upon delivery of your goods. Be wary of any company that insists on a cash-only payment. Professional movers typically accept credit cards or cashier’s checks, which offer you greater protection. Don’t hesitate to contact us to ask about our specific payment policies.
Get Everything in Writing
A verbal agreement isn’t worth much in a dispute. Before you agree to anything, make sure you receive a detailed, written estimate and contract. This document should clearly outline all the services being provided, the pickup and delivery dates, and the total cost. Look for specific terms like a “binding” estimate, which guarantees the price won’t change, or a “not to exceed” estimate, which sets a price ceiling. Read every line of the contract before you sign it, and make sure your inventory list is accurate. This document is your best protection, so keep a copy handy throughout the moving process. Using a comprehensive moving checklist can help you keep all your important paperwork organized.
Can You Get a Discount on Your Move?
A cross-country move is a significant investment, but that doesn’t mean you have to pay top dollar. With a little planning and flexibility, you can find several opportunities to save money without sacrificing service quality. Most reputable moving companies understand that customers are looking for value, and they often have built-in ways to reduce costs for those who know to ask. From timing your move just right to inquiring about special programs, a few simple questions can lead to significant savings on your final bill. Think of it as being a smart shopper—the same principles apply to booking your move.
Save Money with Off-Peak and Seasonal Rates
The moving industry has a peak season, just like the travel industry. Most people move during the summer, which means demand is high from May to September. As a result, moving during these months will almost always incur higher costs. If your timeline allows, scheduling your move for the off-season—think late fall, winter, or early spring—can save you a considerable amount of money. Companies have more availability and are often willing to offer better rates to fill their schedules. Even moving mid-month instead of at the beginning or end can sometimes make a difference, as that’s when most leases turn over.
Ask About Military and Senior Discounts
Never hesitate to ask about special discounts. Many moving companies are proud to offer reduced rates for active-duty military members, veterans, and their families as a thank you for their service. Similarly, senior discounts are a common offering in the industry. If you or a loved one qualifies, make sure to mention it when you call for a quote. At Starving Students Movers, we have extensive experience with senior moving and understand the unique needs that come with it. These discounts aren’t always advertised upfront, so speaking up is the best way to ensure you get the savings you deserve.
Check for Flexible Date Savings
If you have some wiggle room in your moving schedule, you could unlock extra savings. Ask moving companies if they offer flexible date discounts. Sometimes, moving on a Tuesday or Wednesday instead of a Friday or Saturday can lower your rate, as weekends are the most popular days to move. Some long-distance movers can also offer a better price if you’re willing to accept a wider delivery window, which allows them to coordinate your move more efficiently with other jobs along their route. It’s a simple question that shows the company you’re an easy-to-work-with customer, which can often lead to a better price.
How to Prepare for the Big Move
Once you’ve chosen your moving company, the real work begins. Preparing for a cross-country move can feel like a monumental task, but breaking it down into manageable steps makes all the difference. A little organization on the front end will save you a lot of stress and frantic energy as moving day gets closer. Think of this as setting the stage for a smooth, successful transition to your new home. By tackling your timeline, decluttering your space, and communicating clearly with your movers, you’re taking control of the process and ensuring everything goes according to plan.
Create Your Moving Timeline
The secret to a low-stress move is giving yourself plenty of time. For a cross-country relocation, it’s a good idea to start planning at least two to three months before your target date. This buffer allows you to handle tasks without feeling rushed and gives you breathing room for any surprises that pop up. Start by creating a master list of everything you need to do and when. A detailed moving checklist can be your best friend here. You can map out key dates for things like booking your movers, transferring utilities, changing your address, and scheduling time off work. Spreading these tasks out over several weeks will make the entire process feel much more manageable.
Declutter and Take Inventory
Moving is the perfect opportunity to get rid of things you no longer need. Before you even think about packing, go through every room and decide what to keep, donate, sell, or toss. The less you have to move, the more you’ll save on moving costs and the less you’ll have to unpack later. Once you’ve streamlined your belongings, create a simple inventory. A great trick is to number each box, take a quick photo of the contents, and keep a corresponding list on your phone or in a notebook. This system makes it easy to find what you need right away and helps you confirm that everything arrived safely at your new home. For more ideas, check out our essential packing tips.
Finalize Your Plans and Communicate with Your Mover
Clear communication with your moving company is essential for a smooth experience. As you finalize your plans, don’t hesitate to ask questions. Confirm your guaranteed pick-up day and get a clear delivery window so you know what to expect. It’s also critical to understand your estimate. Make sure you have a “binding” or “not-to-exceed” price in writing, which means the cost won’t change or go higher than the quoted amount. A few weeks before the move, reach out to your moving coordinator to review all the details one last time. Confirming addresses, contact numbers, and special instructions ensures everyone is on the same page. If you’re ready to get a clear, upfront quote, you can contact us today.
Related Articles
- Checklist for Choosing a Reputable Moving Company
- Three Questions to Ask When Choosing a Mover
- Long Distance Movers
- The Cross-Country Move
- Local Movers Guide to Ensure a Smooth Local Move
Frequently Asked Questions
Why can’t the movers give me an exact delivery date for my cross-country move? Unlike a local move that happens in a single day, a long-distance move involves complex logistics. Your belongings are often loaded onto a large semi-truck with shipments for other families heading in the same general direction. The truck makes multiple stops along a planned route, and factors like weather, traffic, and DOT regulations for driver hours all influence the schedule. This is why reputable companies provide a “delivery window,” which is a reliable range of dates for when you can expect your items to arrive.
What’s the single most important thing to verify before hiring a mover? Before you even look at pricing or services, you must confirm that the company is licensed and insured for interstate moves. A legitimate mover will have a U.S. Department of Transportation (USDOT) number that you can look up on the Federal Motor Carrier Safety Administration’s website. This is your proof that they are a real, accountable business that meets federal safety standards. Skipping this step is the quickest way to fall for a scam or end up with an unreliable operator.
My moving quote seems much lower than the others. Is this a red flag? A quote that is significantly cheaper than the competition can definitely be a warning sign. Some dishonest companies will lure you in with a lowball estimate, only to add on a mountain of hidden fees later or hold your belongings hostage until you pay more. A professional quote should be based on a detailed inventory of your items and be presented as a “binding” or “binding not-to-exceed” estimate. This protects you from surprise charges and ensures the price is based on the actual work involved.
I can’t move during the off-season. Are there other ways to lower my costs? Absolutely. While moving outside of the peak summer season is a great way to save, it’s not the only one. The most effective strategy is to declutter. The less stuff you have, the lower your cost will be, since pricing is based on the weight and volume of your shipment. Go through your home and sell or donate items you no longer need. You can also save money by packing some things yourself and always remember to ask about any available discounts, such as those for military members or seniors.
Do I really need to pay for professional packing services? This really comes down to your budget and how much time and energy you have. Packing an entire home is a huge job, and a professional crew can do it much faster and more securely than most people can on their own. They have the right materials and know how to protect fragile items for a long journey. If the thought of packing fills you with dread or you’re short on time, the service is well worth the cost. If you’re on a tight budget, you can always opt for a partial pack, where the pros handle just the most difficult items, like your kitchen or delicate valuables.
