Moving is about so much more than just boxes and furniture—it’s about starting a new chapter. That’s why finding a mover you genuinely trust is non-negotiable. You aren’t just hiring a truck; you’re looking for a reliable partner to help manage one of life’s biggest projects. But with so many options, it’s easy to get lost scrolling through endless state to state movers reviews. I’m here to help you cut through the noise. This guide gives you actionable steps for vetting companies, asking the right questions, and finding a team that prioritizes clear communication and your peace of mind.
Key Takeaways
- Prioritize Official Credentials: Your first step should be to verify the mover’s U.S. DOT number online. This non-negotiable check confirms they are a legitimate interstate company and is your best defense against potential scams.
- Insist on a Written Contract: A trustworthy mover provides a detailed, binding estimate that outlines all services and costs. Avoid verbal-only agreements and be wary of vague quotes or demands for large cash deposits, as these are major red flags.
- Look for Consistent Quality: A low price is meaningless without reliable service. Read reviews for patterns in customer feedback, assess the company’s communication from your first interaction, and choose a mover known for professionalism to ensure a smooth process.
How to Find a Trustworthy State-to-State Mover
Handing over all your worldly possessions to a team of strangers for a cross-country trip can feel like a huge leap of faith. That’s why finding a mover you can genuinely trust is the most important part of planning your relocation. But what does “trustworthy” actually look like in the moving industry? It’s more than just a good price or a friendly phone call. It’s a combination of clear communication, proven experience, and official credentials that separate the pros from the potential problems.
A truly reliable state-to-state mover operates with complete transparency. They provide detailed, written estimates and are happy to walk you through every line item. They won’t pressure you into a quick decision or give you a vague quote that feels too good to be true. Instead, they focus on building confidence by ensuring you have a clear understanding of the services and costs involved before you sign anything. Trustworthy movers also invest in their people and equipment, ensuring their team is trained to handle your belongings with respect. They understand that they’re not just moving boxes; they’re moving your life. From proper licensing that proves their legitimacy to a long history of successful moves, every detail matters. These are the hallmarks of a company that will make your move less stressful, not more.
Look for Clear Communication and Honest Pricing
A trustworthy mover will never leave you guessing. From the very first conversation, they should provide clear, consistent information. The cornerstone of this is a detailed, written estimate. Vague promises or “ballpark” figures over the phone are red flags. You want a binding estimate that outlines all potential charges, so there are no surprises on moving day. The Federal Trade Commission advises that you should always get important details in writing to protect yourself from scams. This level of transparency shows that a company stands by its pricing and is committed to an honest transaction from start to finish.
Verify Their Licensing and Credentials
This one is non-negotiable. Any company that moves household goods from one state to another must be registered with the federal government. Specifically, they need a U.S. Department of Transportation (DOT) number. This isn’t just a piece of administrative trivia; it’s proof that the company is a legitimate business held to federal safety and financial standards. Before you even consider hiring a mover, you should check the company’s background and verify their DOT number online. A trustworthy mover will have this information readily available on their website and official documents, making it easy for you to do your homework.
Understand the Difference Between a Carrier and a Broker
As you search for a moving company, you’ll come across two main business models: carriers and brokers. Understanding this distinction is key to a smooth move. A carrier is the company that owns the trucks and employs the team that will physically transport your belongings—they are the direct source for your move. A broker, on the other hand, is an intermediary that arranges transportation by connecting you with various carriers. While both can be legitimate, it’s important to recognize the potential for a lack of accountability when a broker isn’t directly involved in the moving process. If an issue arises, you might be passed between the broker and the actual moving crew. No matter which you consider, you should always check their licenses and insurance on official sites like the FMCSA SAFER database. Working directly with a carrier often simplifies communication and ensures you know exactly who is responsible for your possessions from start to finish.
Insist on a Professional, Well-Trained Team
There’s a world of difference between a couple of people with a truck and a professional moving crew. Reputable companies invest in their staff, providing training on how to handle items safely, from heavy furniture to delicate antiques. They use high-quality equipment and proper packing materials to protect your belongings in transit. When a team shows up in uniform with the right tools for the job, it’s a clear sign that the company values professionalism and is serious about caring for your possessions. This level of care is what makes the moving process significantly easier and more efficient.
Choose Movers with a Proven Track Record
While a new company isn’t automatically a bad choice, there’s a certain peace of mind that comes with experience. A mover that has been handling long-distance relocations for years, or even decades, has seen it all. They’ve managed complex logistics, solved unexpected problems, and refined their processes to ensure a smooth move. Experienced long-distance moving companies are better equipped to handle your possessions with care because they’ve built a system that works. Their longevity is often a testament to their reliability and customer satisfaction, showing they’ve earned the trust of countless families over time.
Top State-to-State Movers, Based on Customer Reviews
Choosing a mover can feel like a huge decision, but hearing about other people’s experiences can make it much easier. We’ve looked at some of the most well-known names in the moving industry to see what customers are saying. This roundup gives you a snapshot of what you can expect, helping you find a company that aligns with your needs for a smooth cross-country move. From long-standing companies with decades of experience to large van lines with extensive networks, here are our top picks based on customer feedback.
Starving Students Movers
With a history stretching back to 1973, Starving Students Movers has handled over a million moves, building a strong presence, especially on the West Coast. Many customers have had great experiences, sharing on the company’s testimonials page that crews were “on time, polite, and hard working.” It’s clear they’ve built a loyal following by focusing on value. However, it’s also worth noting that some experiences vary, particularly when moves are outsourced to third-party agents. A few customers have reported delays and communication hiccups in these situations. When booking, it’s a good idea to ask if they will be handling your move directly from start to finish.
Allied Van Lines
Allied Van Lines is a giant in the moving world, and for good reason. They have an enormous network that covers just about anywhere you’d want to go. Customers frequently mention the professionalism of their staff and the sheer number of services available. Whether you need help with packing, vehicle shipping, or short-term storage, they have an option for it. This makes them a solid choice if you’re looking for a one-stop shop to handle every detail of your state-to-state move. Their comprehensive approach can take a lot of the stress off your shoulders.
Why They Stand Out: No Upfront Deposit
One of the biggest green flags you can find with a moving company is a policy of not requiring a large upfront deposit. Companies like Allied often operate this way, and it speaks volumes about their confidence and integrity. When a mover doesn’t ask for your money before they’ve even lifted a box, it shows they’re committed to earning your business through excellent service, not by locking you into a contract with a hefty down payment. This practice significantly reduces your financial risk. It’s a strong indicator of transparent pricing and helps you avoid potential moving scams where a dishonest operator might take your deposit and run. A company that trusts you to pay upon completion is a company that’s confident you’ll be satisfied with their work.
North American Van Lines
If you want a move that feels tailored to you, North American Van Lines is a name that comes up often. They are well-regarded for their customizable moving plans, allowing you to pick and choose the services you actually need. Customers often highlight their reliable customer service and the ease of planning their move. They offer unique options like “not-to-exceed” pricing, which gives you peace of mind that your final bill won’t come with unpleasant surprises. Their focus on flexibility makes them a great option for those who want more control over their moving experience.
United Van Lines
As one of the largest moving companies in the country, United Van Lines has the resources and experience to handle complex interstate moves. Customers often appreciate their transparent approach to pricing and the ability to track their shipment in real-time, which is a fantastic feature for long-distance relocations. They offer a full range of services, from packing to debris removal at your new home. If you value the security that comes with a large, established company and want to keep an eye on your belongings every step of the way, United is a strong contender.
Mayflower Transit
Mayflower has been around for nearly a century, and that long history comes with a solid reputation for customer satisfaction. They are consistently praised for their professional and courteous moving crews who take care of belongings as if they were their own. Like other major van lines, they offer a full suite of services, including packing, unpacking, and storage solutions. Customers often feel they are in good hands with Mayflower, making the company a trusted choice for families who want a dependable and respectful moving team to manage their transition.
Why They Stand Out: “Snapmoves” Program for Small Moves
If you’re moving a one- or two-bedroom apartment, you might feel stuck between a full-scale moving service and a DIY approach. This is where the “Snapmoves” program from Mayflower and United Van Lines comes in. It’s designed specifically for smaller relocations, offering a more streamlined and efficient process. Instead of paying for space you don’t need on a massive truck, this service caters directly to your situation. What’s really helpful is the flexibility. For example, United’s Snapmoves program lets you choose between a standard delivery window if your schedule is open, or a priority service that guarantees delivery on a specific day for an extra fee. This kind of customization is perfect for coordinating your arrival with work or other commitments, showing how major movers are creating solutions that focus on convenience and value for smaller moves.
Atlas Van Lines
Atlas Van Lines is another industry veteran known for its strong commitment to customer service and high-quality moving solutions. They handle both residential and commercial moves with a notable attention to detail. Customers often point out how carefully their items were packed and transported, which is especially important when you’re moving fragile or valuable possessions. Atlas also has a robust network of agents, ensuring a consistent level of service no matter where you’re moving from or to. Their focus on quality and care makes them a go-to for those who prioritize the safety of their belongings.
American Van Lines
Why They Stand Out: Flat-Rate Pricing
American Van Lines is a popular choice for those who want financial predictability in their move. Their main draw is offering flat-rate pricing, which means the quote you get is the price you pay, without the stress of hidden fees or last-minute charges. This approach provides a great deal of peace of mind, especially when you’re managing a tight moving budget. Beyond their clear pricing, they are also known for handling specialty items, so if you have a piano or a valuable art collection, their background-checked movers are trained to transport them safely. This combination of transparent costs and specialized care makes them a strong contender for a hassle-free interstate move.
Mayzlin Relocation
Why They Stand Out: Available Discounts
If you’re looking for ways to save on your move, Mayzlin Relocation is definitely worth a look. They stand out for their wide range of discounts, offering price breaks for military members, seniors, and students, among others. This focus on affordability can make a significant difference in your overall moving expenses. They also have a low deposit requirement and are often willing to match lower prices from competing companies, which gives you more flexibility and control over your budget. For anyone prioritizing cost-effectiveness without wanting to compromise on service, Mayzlin’s commitment to providing value makes them an attractive option.
State-to-State vs. Local Movers: What’s the Difference?
Moving down the street is one thing, but crossing state lines is a whole different ballgame. The main difference between a local and a state-to-state move comes down to distance, regulations, and logistics. Local moves are typically priced by the hour and happen within a single state. Interstate moves, on the other hand, are governed by federal laws, priced based on weight and distance, and require a lot more coordination. Understanding these distinctions is the first step to planning a smooth, stress-free relocation.
Handling Long-Distance Logistics
It’s easy to underestimate the sheer amount of planning a long-distance move requires. You’re not just loading a truck; you’re coordinating a multi-day journey for all your belongings. This includes mapping out the best route, scheduling delivery windows, and preparing for potential delays. Many people think a DIY move will save money, but when you factor in gas, lodging, and the risk of damage, professional long-distance movers often provide better value. They handle the complex logistics so you can focus on starting your new life in a new state.
Why Interstate Licensing Matters
Here’s something you can’t overlook: federal licensing. Any company that moves household goods across state lines must be licensed by the Federal Motor Carrier Safety Administration (FMCSA). This isn’t just a piece of paper; it’s your protection. A licensed mover is held to federal standards for safety and liability. Before you hire anyone, you should verify their U.S. DOT number to confirm they are authorized to operate. Working with a properly licensed and insured company ensures your move is handled by professionals who are accountable for getting your belongings there safely.
How to Manage a Longer Moving Timeline
Unlike a local move that’s usually done in a day, a state-to-state move unfolds over a longer timeline. Your belongings might be in transit for several days or even a couple of weeks, depending on the distance. This means you need to plan for a period without your things. Professional movers will provide a delivery window, which is a range of dates you can expect your shipment to arrive. Using a detailed moving checklist can help you coordinate this timeline, from packing essential items to carry with you to arranging for utilities at your new home.
Do You Need to Ship Your Car?
What about your car? Driving it yourself isn’t always practical, especially if you have multiple vehicles or are flying to your new home. Shipping a car requires specific equipment and expertise to ensure it arrives without a scratch. Not all moving companies offer this service, so if you need to transport a vehicle, look for a mover that provides specialty moves. Bundling car shipping with your household move can simplify the process immensely, letting you deal with one company for everything instead of juggling multiple vendors and timelines.
Open vs. Enclosed Auto Shipping
When you decide to ship your car, you’ll have two main options: open or enclosed transport. The names are pretty self-explanatory. Open carriers are the multi-level trucks you frequently see on the highway, with cars exposed to the elements. Enclosed carriers are essentially large, covered trailers that shield your vehicle from the outside world. The primary difference between them is the level of protection offered, which directly impacts the cost. While both are safe, your choice really comes down to balancing your budget with the specific needs of your vehicle. For most people, the standard open carrier is a great fit, but for a special car, the extra protection might be non-negotiable.
Open transport is the most common and budget-friendly choice, often costing 30-60% less than enclosed shipping. Because these carriers are lighter and can hold more vehicles, they are more fuel-efficient, and those savings are passed on to you. It’s a perfectly safe and reliable option for most standard cars, and since there are more open carriers on the road, it’s often easier to book your exact shipping date. The trade-off is that your vehicle is exposed to weather and road debris. Enclosed shipping, by contrast, provides complete protection from the elements. It’s the preferred method for classic cars, luxury vehicles, or any car you want to keep in pristine condition. This premium service comes at a higher price, but for a high-value vehicle, the peace of mind is often worth it.
How Much Does a State-to-State Move Cost?
Let’s talk about the number one question on everyone’s mind: the cost. It’s true that long-distance moves are a bigger investment than a simple cross-town trip, but that doesn’t mean it has to break the bank. While it’s true that long-distance moves can be costlier than local moves, professional moving companies offer a range of services to suit different budgets. Understanding what goes into the final price tag is the first step to getting a great deal.
The total cost of your state-to-state move depends on a few key factors, including how far you’re going, how much stuff you have, and which services you need. While it’s impossible to give a single price that fits everyone, we can break down the components of a moving quote so you know exactly what to expect. Getting a clear, detailed estimate from a potential mover is the best way to get a handle on your specific costs and avoid any surprises down the road.
Understanding Average Costs and Deposits
When you start looking at quotes, the numbers can seem all over the place. That’s because every move is unique. According to industry research, the average cost for a state-to-state move is around $9,060, but that’s just a starting point. Prices can range anywhere from $1,200 for a small move over a short distance to over $29,000 for a large home going cross-country with full-service packing. The final price depends on the weight of your belongings, the distance to your new home, and any extra services you choose, like packing or storage. Most movers will also ask for a deposit, typically between 10% and 50% of the estimated total, to secure your moving date.
Comparing Professional Movers to DIY Options
The idea of a DIY move can be tempting, especially when you’re trying to manage a budget. But it’s important to look at the whole picture. Once you add up the cost of a rental truck, gas, insurance, moving supplies, and potential lodging along the way, the savings might not be as significant as you think. Plus, there’s the physical toll and the risk of damaging your furniture without the right equipment or experience. Hiring professional long-distance movers is an investment in a smoother, safer process. They handle the complex logistics, so you can focus on the excitement of settling into your new home instead of worrying about driving a huge truck across the country.
How Distance and Weight Affect Your Bill
The two biggest factors that determine the cost of your interstate move are distance and weight. It’s a simple formula: the farther the truck has to travel and the heavier your shipment is, the more the move will cost. It’s easy to underestimate the total costs of moving to a new state by yourself, especially when you factor in gas, truck rentals, and potential hotel stays. In contrast, professional movers offer competitive pricing based on the distance and the total weight of your belongings. This is why a thorough in-home or virtual estimate is so important—it allows the moving company to get an accurate sense of your inventory and give you a precise quote.
Watch Out for These Hidden Costs
No one likes surprise fees. A transparent moving company will be upfront about all potential charges, but it’s smart to know what to ask about. Some services that can add to your bill include moving large or delicate items, like a piano or fine art, which require specialty moves. If the moving truck can’t park close to your home, you might see a long-carry or shuttle fee. You should also ask about charges for stairs, elevators, and packing materials if you’re not supplying your own. If your move-in and move-out dates don’t align perfectly, you may also need to budget for moving and storage costs.
How to Save Money on Your Move
Saving money on a long-distance move is all about smart planning. The first step is to declutter—the less you have to move, the less you’ll pay. Sell, donate, or toss anything you don’t truly need. If you’re up for it, handling your own packing can also cut costs significantly. Our guide to packing tips can help you get started. Another great strategy is to be flexible with your moving dates. Moving on a weekday or during the off-season (typically from September to May) can be much more affordable than a summer weekend. Finally, remember that the cheapest quote isn’t always the best. Reputable moving companies train their staff to handle items safely, which can save you from the cost and headache of replacing broken valuables.
Plan Ahead and Move on a Weekday
Timing can be one of your biggest allies when it comes to saving money on a move. The moving industry has a peak season—think summer months and weekends—when demand is high and so are the prices. If your schedule has some flexibility, you can find significant savings by booking your move on a weekday. Moving on a Tuesday in October will almost always be more affordable than a Saturday in July. Planning ahead is key here; booking your long-distance move well in advance gives you the best shot at securing one of these less expensive dates. This also gives you more time to prepare for the longer transit timeline that comes with a state-to-state relocation, which can often take several days or more.
What Good Customer Service Looks Like
A moving company’s real value isn’t just in its trucks and equipment—it’s in its people and its process. A low price means nothing if you spend your entire move feeling stressed, ignored, and worried about your belongings. Excellent customer service is what separates a nightmare move from a smooth transition. It’s the difference between a company that just transports boxes and a partner that helps you start your next chapter on the right foot.
When you’re vetting movers, you’re looking for signs that they’re professional, respectful, and reliable. You want a team that treats your home and your time with care. From the first phone call to the moment the last box is unloaded, every interaction tells you something about the company you’re hiring. Pay attention to how they communicate, how they talk about handling your items, and how transparent they are about their process and pricing. Reading customer testimonials can give you a great sense of what to expect.
Why Clear Communication is Key
Moving has a lot of moving parts, and the last thing you need is radio silence from your movers. A great moving company understands that keeping you in the loop is essential for your peace of mind. They should be easy to reach, responsive to your questions, and proactive about providing updates. From confirming your booking to letting you know their estimated arrival time, clear communication shows that they respect you and your schedule. Before you even book, notice how they handle your initial inquiry. Do they provide clear, straightforward answers? A company that communicates well from the start is more likely to have a clear plan for your moving day.
How They Handle Your Belongings (and Claims)
You’re trusting a moving company with everything you own, from your comfy sofa to your irreplaceable family heirlooms. A trustworthy mover will treat your belongings with the same care they’d treat their own. Look for signs of professionalism in how they describe their process. Do they talk about using proper padding, wrapping furniture, and protecting floors? Experienced crews come prepared with the right tools and supplies to get the job done safely. It’s also wise to ask about their claims process upfront. While no one wants to think about damage, a reputable company will have a clear, fair system for resolving any issues. Opting for professional packing services can also add an extra layer of protection.
Are They Punctual and Reliable?
On moving day, time is everything. A punctual mover sets the tone for a smooth, efficient day. When a company provides a clear arrival window and sticks to it, it shows they value your time and are organized enough to manage their schedule effectively. Reliability is a cornerstone of good service. You need to know that your movers will show up when they say they will and complete the job as promised. Check online reviews for mentions of punctuality. Consistent feedback about crews arriving on time is a strong indicator that you’re dealing with a dependable company that excels at planning your move.
Look for Weekend and After-Hours Support
Life doesn’t always operate on a 9-to-5 schedule, and your move shouldn’t have to, either. A moving company that offers weekend and after-hours support provides a level of flexibility that can be a game-changer, especially if you’re trying to avoid taking time off work or disrupting business operations. For businesses, an evening or weekend move means you can transition to a new space without losing a day of productivity. This is a huge advantage for companies that need to maintain seamless service during a commercial move. While weekends can sometimes be busier for movers, having the option shows that a company is willing to work around your schedule. When you’re vetting movers, ask about their availability outside of standard business hours. It’s a great indicator of a customer-focused approach and can make all the difference in planning a move that fits your life, not the other way around.
How to Get a Quote with No Surprises
Your moving quote shouldn’t be a mystery. A reputable moving company will provide a detailed, easy-to-understand estimate that breaks down all the costs. Be wary of vague quotes or any company that hesitates to put everything in writing. Honest movers are upfront about their rates and any potential charges, so you know exactly what you’re paying for. While moving isn’t cheap, it shouldn’t come with surprise fees on moving day. The final price should align with your initial quote, unless you’ve added services. Don’t be afraid to ask questions until you feel completely comfortable with the costs. The best way to start is to get a detailed quote and have a conversation about your specific needs.
Always Ask for a “Binding Quote”
Let’s be clear: a “ballpark figure” over the phone is not a real quote. To protect yourself from unexpected charges, you should always insist on a written, binding estimate. This isn’t just a suggestion; it’s a contract that locks in your price, provided you don’t add items or services later. A trustworthy mover will provide this without hesitation, outlining every detail from labor to transportation. The Federal Trade Commission advises that you should always get important details in writing to avoid scams. This document should clearly list all potential charges, including any for challenging access or specialty moves. Refusing to provide a binding quote is a major red flag and a clear sign to look for a different company.
What Services Should a State-to-State Mover Offer?
Moving across state lines is a huge undertaking, and the right moving company does more than just drive a truck from point A to point B. The best long-distance movers offer a range of services designed to handle every aspect of your relocation. Think of them as your project managers for the entire move. When you’re vetting companies, look beyond the basic transportation quote and see what comprehensive support they can provide. These extra services can be the difference between a chaotic, stressful move and a smooth, organized transition into your new home.
Packing and Unpacking Services
Let’s be honest, packing is often the most dreaded part of moving. A top-tier mover offers professional packing services that can save you an incredible amount of time and energy. Their trained crews know how to properly wrap fragile items, protect your furniture, and efficiently box up your entire home. They use high-quality materials and proven techniques to ensure everything arrives safely. And on the other end, they can unpack for you, too, placing items where you want them and hauling away the empty boxes. This service lets you focus on settling in, not on digging through a mountain of cardboard.
Short- and Long-Term Storage
Sometimes, your moving dates don’t line up perfectly. You might be closing on your new house a month after you have to be out of your old one, or maybe you’re downsizing and need time to sort through belongings. This is where flexible storage options become a lifesaver. A great state-to-state mover will offer secure, climate-controlled moving and storage for both short-term and long-term needs. This gives you the breathing room to manage your transition without rushing. Instead of scrambling to find a separate storage unit, you can keep everything with one trusted company, simplifying your logistics.
Handling Specialty Items and Valuables
Not everything you own can be tossed into a standard box. Items like pianos, antique furniture, fine art, and other large, fragile valuables require special care. A reputable long-distance mover should have a dedicated process for these items. This includes having the right equipment, like dollies and custom crating, and the expertise to handle them without causing damage. Before you hire a company, ask them specifically about their experience with specialty moves. You want to feel confident that your most precious and irreplaceable belongings are in capable hands from start to finish.
Red Flags to Watch For When Choosing a Mover
Choosing a moving company can feel like a leap of faith, but it doesn’t have to be. Knowing the warning signs of a less-than-reputable mover can save you from a world of stress, hidden fees, and heartache. Think of it as doing your homework to protect your belongings and your budget. A trustworthy company will be transparent and professional from the very first call. If something feels off, it probably is. Pay attention to these key areas to ensure you’re hiring a team that will treat your move with the care it deserves.
Missing or Invalid Licensing and Insurance
This is non-negotiable, especially for a state-to-state move. A legitimate moving company must be properly licensed and insured. If you’re moving across state lines, the company must be registered with the U.S. Department of Transportation (DOT). You can easily check their registration on the DOT website using their assigned number. If a company can’t provide you with their DOT number or proof of insurance, walk away. This isn’t just red tape; it’s your assurance that the mover is accountable and adheres to federal safety and financial regulations. A professional mover will have this information readily available because they have nothing to hide.
Spotting Shady Pricing and Payment Demands
Your moving quote should be clear, detailed, and professional. Be wary of any company that gives you a vague estimate over the phone without a thorough inventory of your belongings. A good company will want to look at your things in person or have you describe everything in detail before giving you a price. Another major red flag is the payment method. Don’t hire a company that demands cash or a large deposit before they even start the move. Reputable moving services will have standard payment procedures that don’t involve pressuring you for a huge upfront payment in cash.
Cash-Only Payments and Large Deposits
Be careful if a company asks for a big deposit or full payment before your move. While a small deposit to secure your moving date is standard practice, a demand for a large sum of money upfront is a major warning sign. Reputable movers understand that trust is earned, and they typically expect final payment after your belongings have been safely delivered. A company that insists on a large cash payment or a hefty deposit might not have the financial stability to run their business properly, or worse, they could be planning to take your money and disappear. Always opt for a mover that accepts credit cards, as this provides a layer of consumer protection and a clear paper trail for the transaction.
Quotes That Seem Too Good to Be True
We all love a good deal, but in the moving industry, an unbelievably low quote is often a trap. This tactic, known as a “low-ball” estimate, is used by dishonest movers to get your business. They’ll give you a fantastic price over the phone without ever doing a proper inventory of your home. Once your belongings are on their truck, the price suddenly skyrockets with a host of new, unexplained fees. At that point, your possessions are effectively held hostage until you pay the inflated bill. A professional mover will always insist on a detailed inventory—either in-person or through a virtual survey—to provide an accurate, written estimate. The best way to avoid this scam is to get a detailed quote from a company that is transparent about its pricing from the start.
Poor Communication is a Major Warning Sign
Pay close attention to how a company communicates with you from the start. Are they easy to get ahold of? Do they answer your questions clearly and patiently? If you’re struggling to get a response before you’ve even booked, imagine how difficult it will be to reach them if an issue arises on moving day. A lack of clear and consistent communication is a huge warning sign. For example, if you’re moving on a weekend, you’ll want a company with accessible support. You should feel confident that you can contact your movers whenever you need to. Your peace of mind is worth it.
Lack of a Physical Address and Unmarked Trucks
A legitimate business has roots. They should have a physical office address you can look up, not just a P.O. box. This shows they are an established part of a community and aren’t planning on disappearing overnight. The same goes for their equipment. Be alert for warning signs like movers who show up in unmarked rental trucks. A professional company is proud of its brand and invests in its fleet. When a team arrives in a truck that doesn’t have the company name on it, it raises questions about their legitimacy and accountability. You want to see a clear company logo, just like you’d expect from any other professional service visiting your home.
High-Pressure Sales Tactics
A trustworthy mover wants you to feel confident in your decision, not rushed into it. If a company is pressuring you to book immediately with a “one-day-only” deal or demanding a large cash deposit upfront, it’s a major red flag. These tactics are designed to stop you from doing your research and comparing quotes. A reputable mover will provide a detailed estimate and give you time to review it. They understand that this is a big decision and will earn your business through transparency and professionalism, not by creating a false sense of urgency. If you feel pressured, it’s a clear sign to step back and look for a different company.
What to Do If You’ve Been Scammed
Finding out you’ve been scammed by a moving company can feel awful, but it’s important to take action. The first and most crucial step is to file a complaint. You can report the company to the Federal Motor Carrier Safety Administration (FMCSA), which is the government agency that regulates interstate movers. Providing them with details about your experience helps them track fraudulent companies and prevent them from scamming other families. You should also file a report with the Better Business Bureau and leave reviews on public platforms to warn others. Your story can be a powerful tool in holding bad actors accountable.
Where to Find State-to-State Movers Reviews You Can Trust
A quick online search for moving company reviews can feel overwhelming. With so many opinions out there, how do you know who to believe? The key is knowing where to look and how to interpret what you find. Sifting through feedback is one of the most important steps in choosing a mover, as it gives you a real-world glimpse into what you can expect on moving day. By learning to spot genuine feedback and identify red flags, you can make a confident choice and find a company that will handle your move with care.
Where to Look for Honest Mover Reviews
Start with independent, third-party review sites like Trustpilot or MoveAdvisor. These platforms are designed to collect unbiased customer feedback and can give you a broad overview of a company’s reputation. While you’re at it, check the moving company’s website for their own collection of customer testimonials. This shows they are proud of their service history. Just be sure to compare what you find there with reviews on other sites to get the full picture. A trustworthy mover will have a consistent presence and positive feedback across multiple platforms, not just one.
Check the Better Business Bureau, Yelp, and Google
Beyond the moving-specific sites, it’s smart to check platforms people use every day. The Better Business Bureau (BBB) is a great resource for seeing a company’s official rating and how they respond to customer complaints—a huge indicator of their professionalism. Then, head over to Google and Yelp. These sites often have a higher volume of reviews, making it easier to spot consistent patterns. Are customers repeatedly praising the crew’s efficiency, or are there recurring issues with communication? Reading through a mix of feedback gives you a well-rounded view of the different moving services a company provides and helps you set realistic expectations for your own move.
How to Read Between the Lines of a Review
Don’t just look at the star rating; read the actual comments to understand the story behind it. Look for patterns. Are multiple customers mentioning the same things? Consistent praise for professional crews, clear communication, and fair pricing is a great sign. Similarly, if you see repeated complaints about damaged items or hidden fees, pay attention. A single glowing review or one scathing comment might be an outlier. The most reliable insights come from the common themes you see mentioned again and again, as they paint a clearer picture of the company’s typical performance.
How to Spot a Fake Review
Fake reviews are out there, but you can learn to spot them. Be wary of reviews that are overly vague (“Great service!”) or sound like a marketing slogan. Another red flag is a sudden flood of five-star reviews in a short period. To dig deeper, the Federal Trade Commission suggests you search the company’s name online along with words like “complaint” or “scam.” This can uncover issues that don’t show up in curated reviews. A legitimate company will have a verifiable history and a mix of detailed feedback, not just perfect scores with no substance.
Your Final Checklist Before Hiring a Mover
Choosing a moving company can feel like a huge decision, and it is. You’re trusting them with everything you own. But you don’t have to just cross your fingers and hope for the best. Taking a little time to do your homework can make all the difference between a smooth move and a stressful one. Think of it as a simple background check that protects your belongings, your budget, and your peace of mind.
A reputable company will be transparent and happy to answer your questions. They understand that trust is earned. By checking a few key details, you can confidently weed out questionable operators and find a mover who will treat your possessions with the same care you would. These next steps will walk you through exactly what to look for and what to ask, so you can feel secure in your choice. It’s about making an informed decision, not just picking the first name that pops up in a search.
Check Their DOT Number and Federal License
If you’re moving to a new state, the company you hire must be registered with the U.S. Department of Transportation (DOT). This isn’t just a piece of trivia; it’s a legal requirement that separates legitimate movers from potential scammers. A DOT number proves the company is authorized to transport goods across state lines and complies with federal safety regulations. You can easily verify their registration on the DOT website. It only takes a minute and is one of the most important checks you can do. Don’t just take their word for it—look it up yourself to confirm they are who they say they are.
Understand Their Insurance and Claims Process
Accidents can happen, even with the most careful movers. That’s why understanding the company’s insurance options is so important. Before you sign anything, ask how much they charge for different levels of coverage and what each policy specifically covers. Will they reimburse you for the full replacement value of an item or just a fraction of its weight? Also, ask about their claims process. Knowing how to file a claim and what to expect beforehand will save you a major headache if something does get damaged. A professional company will have a clear and straightforward process for handling these situations.
Released Value Protection
This is the most basic liability coverage offered, and it’s automatically included in your move at no extra cost. However, it’s crucial to understand that it provides very minimal protection. Under this option, the mover’s liability is limited to just 60 cents per pound per article. So, if a 10-pound antique lamp worth $500 gets broken, you would only be reimbursed for $6.00. This option is clearly not ideal for valuable items. When discussing coverage, you should always ask, “Will they reimburse you for the full replacement value of an item or just a fraction of its weight?” This question helps clarify exactly what you’re signing up for and ensures you understand the financial risk involved.
Full Value Protection
For greater peace of mind, you can opt for Full Value Protection. This is a more comprehensive plan where the mover is liable for the full replacement value of any lost or damaged goods in your shipment. Under this plan, if an item is damaged, the mover can choose to either repair it, replace it with a similar item, or make a cash settlement for the cost of the repair or the current market replacement value. While this option comes at an additional cost, it provides significantly more security, especially if you have items that would be expensive to replace. A professional company will have a clear and straightforward process for handling these situations, making it a worthwhile investment for protecting your valuable belongings.
Know Your Rights: Understanding the Moving Contract
A verbal agreement or a vague email is not enough to protect you. A professional moving company will always provide a clear, written contract that details every aspect of your move. This document should outline the services provided, the pickup and delivery dates, the pricing structure, and the company’s liability. Be wary of any mover who gives you a quote over the phone without seeing your belongings. Reputable moving services will typically want to conduct an in-person or detailed virtual survey to give you an accurate estimate. Reading the contract carefully ensures there are no surprises on moving day.
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Frequently Asked Questions
What’s the most important thing I should do before hiring a state-to-state mover? Before you do anything else, you must verify the company’s U.S. Department of Transportation (DOT) number. This is the official license that proves they are legally allowed to move household goods across state lines. A legitimate company will have this number on their website and paperwork, and you can easily look it up on the Federal Motor Carrier Safety Administration website. This simple check is your first line of defense against scams and ensures you’re dealing with a real, accountable business.
How can I get an accurate price quote and avoid surprise fees? The best way to get a reliable quote is to have the company conduct a thorough inventory of your belongings, either through an in-home visit or a detailed virtual survey. A vague quote based on a quick phone call is a major red flag. Ask for a written, binding estimate that lists all potential charges, such as fees for stairs or long carries. This transparency ensures the price you agree to is the price you pay.
Is it worth paying for professional packing services? This really depends on your budget and how much time you have. While packing yourself can save money, professional packing services can be a game-changer for a long-distance move. Trained crews know how to protect fragile items and maximize box space, which can reduce the risk of damage during a long trip. If the thought of packing up your entire life feels overwhelming, it’s a service that can significantly reduce your stress.
What happens if my moving dates don’t line up perfectly? It’s very common for there to be a gap between when you have to leave your old home and when you can get into your new one. This is where storage solutions come in. A full-service moving company can hold your belongings in a secure storage facility for as long as you need. This is often much simpler than coordinating with a separate storage unit, as the movers will handle the logistics of moving your items from your old home, to storage, and then to your new home when you’re ready.
Why shouldn’t I just choose the company with the lowest price? A quote that seems too good to be true often is. Extremely low prices can be a sign of an inexperienced or even fraudulent company that might tack on hidden fees later, hold your belongings hostage for more money, or lack proper insurance. A reputable mover invests in a well-trained team and quality equipment to protect your things. It’s better to pay a fair price for reliable service than to risk your possessions with a company that cuts corners.
